2020.06.03 – 14:51

I got an e-mail from Alison’s CEO:

De: Mike Feerick <mfeerick@alison.com>Para: Leonardo Cardillo <leonardotomas2002@yahoo.com.ar>Enviado: miércoles, 3 de junio de 2020 10:34:12 a. m. CDTAsunto: Re: Ticket Closed – I finished two courses but they are not being displayed in my records. Why?
Hi Leonardo,

Thanks for that – and for asking.

I am ok with that – however what I don’t want is a flood of learners coming through to Alison Support through me!  LOL.   

Some do, and I like that as it keeps my “toe in the water” as they say on what is going on…

So, yes – fire ahead – and thanks.
Mike

On Wed, Jun 3, 2020 at 4:23 PM Leonardo Cardillo <leonardotomas2002@yahoo.com.ar> wrote:
Getting this response from Alison CEO is an example of responsible involvement.I want to write a LinkedIn recommendation (a very positive one), referencing this email, making it therefore publicly available.Do I have your permission for that?Please confirm, since I will share this email only after your acceptance.
Thank you.
Leonardo Tomás Cardillo.@:  leonardotomas2002@yahoo.com.arMobile: +521 782 108 3856 / Skype: leonardo1980argPoza Rica, Veracruz.
about.me/leonardotomascardillo

El miércoles, 3 de junio de 2020 09:17:18 a. m. CDT, Mike Feerick <mfeerick@alison.com> escribió:

Hi Leonardo,
Good to hear – and sorry you experienced that issue.  Our Head of Tech reported this morning that we had a tech issue on Friday that caused the issue.  (The issue was in turn caused by Google who changed their software last week!)

I was not happy with the responses you got – and I have instructed changes as a result with our Customer Support team.

Thanks for your feedback.

Best Wishes,

Mike

Mike Feerick
CEO / Founder
Alison.com 
+353-86-817-5691

Selected Press Articles on Alison!
Education on Demand Tools & Human Capital – Moscow – Oct 2019
A Window into a World of Learning – Financial Times – Jan 2019
Creating Agile Organizations with Free Learning – CIO Forum
Is Alison the Answer to the World’s Education Needs – Forbes
Out of the West, Entrepreneur takes business to global heights
The Future of Work – Estonia – Sept 2017
Impacting Via the Web  – Irish Central Mar 2017
Full Course List – March – 2020Empower Us!SDGs

On Wed, Jun 3, 2020 at 2:05 PM Leonardo Cardillo <leonardotomas2002@yahoo.com.ar> wrote:
This is to inform that the completed courses are now being displayed on my dashboard, as they should have always been after completion.
Thank you.
Leonardo Tomás Cardillo.@:  leonardotomas2002@yahoo.com.arMobile: +521 782 108 3856 / Skype: leonardo1980argPoza Rica, Veracruz.
about.me/leonardotomascardillo

El miércoles, 3 de junio de 2020 05:23:04 a. m. CDT, Alison Support Team <support@alison.com> escribió:

Dear Leonardo Cardillo,

Your ticket – I finished two courses but they are not being displayed in my records. Why? –  has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely,
Alison Team
https://alisonsupport.freshdesk.com/helpdesk/tickets/506448

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