Key Takeaways
A clear subject, right away. PostNL, the Dutch postal and parcel operator in the Netherlands (Europe), warned that snow, ice, and fast-changing conditions can slow mail and parcels.
The network effect is real. Bad weather in one region can ripple through a national network, so delays can spread beyond the snowy area.
Safety and priority come first. Delivery safety leads every decision, while funeral mail and medical mail are handled with priority.
Delay moments attract scams. The same notice also carried a sharp reminder about phishing, because scammers often copy trusted brands when people are waiting for parcels.
Story & Details
A winter message with two jobs. In January 2026, PostNL in the Netherlands (Europe) put out a customer notice about “winter weather delivery.” It described a familiar scene: snow and slippery roads can make beautiful photos, but they also slow vans, bikes, and sorting routes. Even when snow starts to ease, knock-on effects can last for days because a large national network links many regions.
What PostNL said it would do. The notice explained that teams would work to prevent delays and add capacity where possible. In some places, extra parcel delivery rounds were planned over the weekend and on Monday, and in some locations mail delivery was also planned for Monday. Two special streams were named as top priority: funeral mail and medical mail. The note also stressed constant monitoring of forecasts and local conditions, with the safety of delivery staff described as the first priority.
What customers were asked to do. The message included one practical request that fits logistics reality: if a parcel is already waiting at a PostNL pick-up point, collecting it as soon as conditions allow helps free space for incoming parcels. That matters because pick-up points can become a pressure valve when home delivery is slowed, and space is finite.
How updates were meant to reach people. PostNL pointed to push notifications in its app and to Track & Trace as the places to see the latest status. In plain terms, that means the system updates a shipment record as it moves through scans and handoffs, so customers can see what is known at that moment.
A quick satisfaction check and the usual footer. The notice also asked for a short opinion to improve service, offering a simple satisfied or not satisfied choice. It listed PostNL social channels—Facebook, LinkedIn, Instagram, and X—and linked to a privacy statement and general terms, with a 2026 copyright line.
A quiet but important second theme: scam defense. Right after the delivery details, the notice shifted to safer communication. It warned about phishing: fake messages sent by scammers that copy PostNL branding. The warning was specific in spirit: if personal data is needed or payment is requested, the path should lead to an official PostNL website, and the destination should be checked carefully. This matters because delivery delays create high attention and high emotion: people are waiting, worried about a missed parcel, and more likely to click fast. That is exactly the moment scammers try to use pressure, urgency, and confusion.
A tiny Dutch mini-lesson, taken from the notice. Dutch can be very direct, and this notice used short, practical lines.
The phrase “Veiligheid voorop” is a compact headline. Veiligheid = safety. Voor = for. Op = on. As a whole, it is used like “Safety first,” with a firm, official tone.
The line “Zo blijf je op de hoogte” signals an update path. Zo = like this. Blijf = stay. Je = you. Op = on. De = the. Hoogte = height. Dutch uses “on the height” to mean “informed,” so the full sense is “This is how you stay informed,” in a neutral, helpful register.
The warning “Kijk uit voor phishing” is everyday language. Kijk = look. Uit = out. Voor = for. Phishing = phishing. Together it functions as “Watch out for phishing,” friendly but serious, the kind of line used in public safety guidance.
Conclusions
Winter slows the last mile, not the need. Snow and ice can stretch delivery timelines even in a well-run national network, and the effects can travel across regions in ways that feel surprising.
The smartest notices do more than inform. A delivery update that also teaches scam awareness is doing two kinds of protection at once: protecting parcels and protecting trust.
In a delay, calm checks beat fast clicks. When a brand name appears in a message and the topic is urgent—delivery, payment, personal data—the safest habit is a slow habit: verify the destination and rely on official tracking channels.
Selected References
[1] PostNL — Weather and delivery update: https://www.postnl.nl/en/customer-service/updates/
[2] PostNL — Actueel (current notices): https://www.postnl.nl/klantenservice/actueel/
[3] PostNL — Phishing herkennen: https://www.postnl.nl/phishing/phishing-herkennen/
[4] PostNL — Track & trace (receiving): https://www.postnl.nl/en/receiving/parcels/track-and-trace/
[5] National Cyber Security Centre, Netherlands — How to recognize a phishing message: https://www.ncsc.nl/phishing/hoe-herken-ik-een-phishing-e-mail
[6] Fraudehelpdesk — Actuele valse e-mails: https://www.fraudehelpdesk.nl/actueel/valse-emails/
[7] National Protective Security Authority — Don’t take the bait! campaign page: https://www.npsa.gov.uk/security-campaigns/dont-take-bait-0
[8] Spear phishing: Don’t take the bait (video): https://www.youtube.com/watch?v=ygON2B9-xTw
Appendix
App: A phone application that can send alerts and show parcel status inside an account environment.
Barcode: A short code on a parcel label used for scanning, tracking, and status updates across sorting and delivery steps.
Courier: A delivery worker who moves items through the last part of a route, often called the last mile.
Fraudehelpdesk: A Dutch anti-fraud help service in the Netherlands (Europe) that collects reports about scams and suspicious messages.
Funeral mail: Mail linked to bereavement, treated with special urgency so it reaches families and services quickly.
Medical mail: Mail linked to health care, such as medical items or critical documents, treated as priority when networks are stressed.
National Cyber Security Centre, Netherlands: A public cybersecurity authority in the Netherlands (Europe) that publishes guidance on threats like phishing.
National Protective Security Authority: A public security authority in the United Kingdom (Europe) that publishes practical campaigns to reduce risks like spear phishing.
Phishing: A scam method that uses fake messages to trick a person into sharing data, clicking a harmful link, or making a payment.
PostNL: The national postal and parcel operator in the Netherlands (Europe), handling mail, parcels, and related customer services.
PostNL point: A staffed pick-up and drop-off location where parcels can wait for collection when home delivery is missed or rescheduled.
Push notification: A short alert that appears on a phone screen from an app, often used for live status updates.
Spear phishing: A targeted form of phishing that uses personal or workplace details to look more believable and increase the chance of a click.
Track & Trace: A tracking service that shows a shipment’s progress based on scans, locations, and delivery status records.
X: A social media platform where brands post updates and users can see public messages.