2025.09.14 – FlixBus Promotional Email and Related Travel Service Claims

Key Findings

A promotional communication from Flix SE presented FlixBus travel services, highlighting affordability, sustainability commitments, passenger comfort, and free Wi-Fi. The message included an invitation to book via the FlixBus app or official website. It described specific selling points and included a sustainability reference link, although the URL itself was not specified. The recipient address was shown as a Yahoo account linked to Subject L [anonymized]. The communication also contained an unsubscribe mechanism and customer support instructions. Copyright attribution was given to 2024 Flix SE, along with references to legal notice and privacy policy.

Confirmed Facts

1. A marketing email used the introductory phrase “Preparados, listos, ¡ya!” (translated from original: “Ready, set, go!”) and invited the recipient to “Reserve tu próximo viaje” (translated from original: “Book your next trip”). The company presented the service as the easiest way to travel globally at unmatched prices. The text instructed the recipient to reserve tickets either in the FlixBus mobile application or on the official website flixbus.es.
2. The company provided a section titled “¿Por qué Flix?” (translated from original: “Why Flix?”). Four points were listed: the lowest fares in the market year-round, a commitment to reducing climate impact and helping passengers offset emissions, serious attention to comfort through comfortable and reclining seats, and easy connectivity through free onboard Wi-Fi. A reference to sustainability efforts was made with the phrase “Descubre nuestros esfuerzos de sostenibilidad aquí” (translated from original: “Discover our sustainability efforts here”), though no specific link text was included in the material.
3. The message concluded with “Esperamos volver a verte pronto a bordo, Tu Equipo de Flix” (translated from original: “We hope to see you on board again soon, Your Flix Team”). It also prompted the reader to download the FlixBus app. The communication was identified as coming from Flix SE and contained the year 2024 in the copyright line. Legal notice and privacy policy mentions were also included.
4. The email indicated that communications were being sent to an address at Yahoo belonging to Subject L [anonymized]. It explicitly stated that recipients could opt out of product recommendations at any time. Two methods were provided: canceling the subscription directly or sending an email to unsubscribe@flixbus.com. It specified that no extra costs would be incurred apart from basic transmission rates.
5. The company stated that customer service contact was available for any questions. No phone number was listed in the material, but the mention of a customer service team was direct. Alongside this, there was a reinforcement that the company’s offerings were available through digital channels, namely the mobile application and the Spanish-language website flixbus.es.