2025.09.14 – Iberia, Passenger, and Reservation Code KFHD1: Completed Flights

Key Findings

The round trip flight reservation under code KFHD1 was fully executed. The outbound flight occurred on 23 December 2024 from Madrid to Ciudad de México, and the return flight occurred on 3 January 2025 from Ciudad de México to Madrid. Both flights were operated by Iberia Líneas Aéreas de España S.A. in Economy class. The booking conditions included restrictions on refunds, a €150 change penalty, and a carry-on baggage allowance. The total cost of the reservation was €1,182.70, paid via bank transfer. Additional services and offers such as Iberia Plus enrollment, hotel reservations, and visa support were presented at the time of booking.

Confirmed Facts

1. The reservation with Iberia Líneas Aéreas de España S.A. was issued under the code KFHD1 for an adult passenger. The flights were scheduled and have already taken place. No seat selection was recorded at the time of booking. The option to link a loyalty card such as Iberia Plus was offered but not confirmed.
2. The outbound flight, IB0307, departed Madrid (MAD) Terminal 4S on Monday 23 December 2024 at 13:20 and arrived in Ciudad de México (MEX) Terminal 1 at 18:40 the same day. The flight duration was approximately 12 hours and 20 minutes. The service was booked in Economy class.
3. The return flight, IB0312, departed Ciudad de México (MEX) Terminal 1 on Friday 3 January 2025 at 00:05 and arrived in Madrid (MAD) Terminal 4S at 17:05 the same day. The flight duration was approximately 10 hours. The booking indicated Economy class travel.
4. The baggage allowance at the time of booking included one cabin bag up to 10 kg (56 × 40 × 25 cm) and one personal accessory. Checked baggage required additional payment. The allowance applied under oneworld conditions for flights operated by member airlines.
5. The change and refund policy stated that modifications were permitted at any time with a €150 penalty, except in cases of no-show. Refunds for individual flight segments were not allowed under this fare.
6. The fare breakdown was €780.00 in base fare and €402.70 in taxes, totaling €1,182.70. The payment method was a bank transfer. The passenger’s identifying details and email address are anonymized here. Enrollment in Iberia Plus was presented as a possibility to earn 7,385 Avios.
7. The confirmation message also contained promotional offers for hotels, ground transport, and visa services via iVisa, as well as a WhatsApp contact service. Iberia included a reminder to check entry requirements for Mexico and provided corporate details, including its address in Madrid at Calle Martínez Villergas, 49.

Disputed or Uncertain

1. It remains unknown whether the passenger registered for Iberia Plus or received the 7,385 Avios associated with the booking. The confirmation only noted the potential benefit.
2. The precise cost of checked baggage remains unspecified, as the communication indicated only that additional charges applied.
3. It is uncertain whether the passenger selected specific seats later in the booking process or at the airport, as no record was included in the confirmation.
4. While the change penalty was specified as €150, it was not clarified whether this applied per flight segment, per passenger, or per booking, leaving potential ambiguity in policy enforcement.
5. The exact documentation requirements for travel to Mexico in December 2024 were not detailed. The message only referred to a link for updated information, leaving the actual obligations at the time unconfirmed.

Open Questions

• Did the passenger ultimately earn or redeem Avios through Iberia Plus for this itinerary?
• What exact baggage fees, if any, were applied during the journey?
• Were specific seats chosen before departure, and if so, under what conditions?
• How was the €150 change penalty applied in practice under this booking category?
• What specific documentation was required for entry into Mexico in December 2024?

Sources

• http://www.iberia.com