Summary
Treated.com is an online healthcare provider run by Webcare Group Ltd in the United Kingdom and linked with Apotheek Life B.V. in the Netherlands. The company informs patients about messages that may affect their orders, outlines reasons why treatments can be rejected, and warns about potential order cancellations. It operates under regulation by the GPhC (General Pharmaceutical Council), oversight by the CQC (Care Quality Commission), and supervision by the IGJ (Health and Youth Care Inspectorate). The company is also certified by LegitScript and has a U.S. division, Eve Adam Health LLC.
Context and Scope
This account covers patient notifications, treatment rejections, order cancellations, customer service information, company registration details, corporate governance, regulatory oversight, international operations, and certification. The focus is on operational facts and regulatory context, including the Dutch pharmacy entity and its place within the broader structure of Treated.com.
Exhaustive Narrative of Facts
Patient notifications
Patients receive messages indicating that their doctor may need additional responses before processing an order. These notifications explain that if no reply is given, the order cannot proceed.
Order cancellations
If responses are not provided in time, orders may be cancelled. Variants in communication note that cancellation can occur after two days or after a few days, depending on the message.
Treatment decisions
Doctors may reject a request for treatment when they consider it unsafe due to health conditions or existing medications, when they believe it would not be effective, or when the treatment requested is not available through the service.
Customer service
Customer support is available via the address patientenzorg-nl@treated.com, with service hours from Monday to Friday, 9:00 to 17:00.
Company identity and address
The company is identified as Webcare Group Ltd, with its address at Regency Court, 62-66 Deansgate, Manchester, M3 2EN.
Regulatory framework
The service is regulated in the UK by the GPhC (General Pharmaceutical Council) and overseen by the CQC (Care Quality Commission). In the Netherlands, Apotheek Life B.V. is supervised by the IGJ (Health and Youth Care Inspectorate).
U.S. division
The business operates an American branch called Eve Adam Health LLC.
Certification
The company is certified by LegitScript, which recognizes legitimate and compliant online healthcare services.
Operational scale
The service reports more than 20 doctors and prescribers working with them and over 200,000 patients served.
Dutch entity details
Apotheek Life B.V. is the Dutch partner pharmacy, based at Schieweg 93a, 2627 AT Delft, Netherlands.
Governance and workforce
Corporate filings identify 12 directors and a workforce of approximately 47 employees.
Practical Takeaways
- Patients may receive notifications requiring responses before their orders can be processed.
- Orders are cancelled if no reply is given within a limited timeframe.
- Doctors may refuse treatments for safety, effectiveness, or availability reasons.
- Customer service is available during weekday office hours.
- The business is based in Manchester under Webcare Group Ltd, with a Dutch partner pharmacy and a U.S. division.
- Oversight is provided by the GPhC (General Pharmaceutical Council), the CQC (Care Quality Commission), and the IGJ (Health and Youth Care Inspectorate).
- The company is certified by LegitScript, employs dozens of staff, and serves hundreds of thousands of patients.
My Diary - Leonardo Cardillo 