2025.10.12 – How to Recognize and Safely Handle a Feedback Survey Email from an Online Health Company

Posted byLeonardo Tomás CardilloPosted inUncategorized

Understanding the Message

Receiving an email that asks for your opinion about a healthcare service can be positive when real—but risky when fake. One such message from Treated, a digital health provider owned by Webcare Group Limited, invited people to fill out a short anonymous survey. It explained that answers would help improve their services and included company details, pharmacy information, and an unsubscribe link.

Those are normal signs of a legitimate customer-care message. Yet phishing emails often copy the same structure and tone. Knowing how to tell the difference can help you stay safe online.

What the Email Is Trying to Do

The message uses friendly, respectful language. It asks recipients to share whether their medication worked, how easy it was to get treatment, and what could be better next time. It highlights that:

  • Participation is voluntary and anonymous.
  • Feedback is collected only for service improvement.
  • No personal data or payment details are requested.
  • Recipients can opt out of future messages at any time.

It also lists both Treated’s UK registration and its Dutch pharmacy partner, Apotheek Life B.V, which adds credibility. However, even such details can be imitated, so verification remains essential.

How to Check If It’s Real

Before clicking any link or sharing information, take a few minutes to confirm the message’s authenticity.

  • Check the sender’s address. Real Treated emails come from a domain that ends with treated.com. If you see extra words, numbers, or spelling changes, delete it.
  • Hover over the links (don’t click). Make sure they lead to treated.com or another verified Treated subdomain.
  • Look for the same survey on Treated’s official site. Access the site directly by typing the address yourself.
  • Read reviews from other users. See if customers on platforms like Trustpilot mention receiving similar feedback requests.

If the message passes all these checks, it is probably genuine.

Evidence from Public Sources

  • Treated’s Service Reviews page explains that the company invites users to share experiences and publishes results online. (treated.com)
  • Trustpilot features thousands of comments describing real customer interactions. (trustpilot.com)
  • Reviews.io lists more than 1,900 reviews with an average score above four out of five. (reviews.io)
  • Scamadviser currently rates the treated.com domain as safe. (scamadviser.com)
  • YouTube hosts independent video reviews, such as “Treated.com Honest Review – Watch Before Using.” (youtube.com)

These public references confirm that Treated is a legitimate company that collects customer feedback, though they cannot prove that every individual email is genuine.

Language Note

A line in Dutch appearing in the original message—“Opinions, we would gladly receive yours” (translated from Dutch)—was simply a friendly opening sentence inviting the reader to share thoughts.

Abbreviations Explained

  • SSL (Secure Sockets Layer): technology that encrypts communication between browser and server.
  • URL (Uniform Resource Locator): the web address that points to an online location.
  • YouTube: a global video-sharing platform where companies and reviewers post public content.

Staying Safe

Legitimate feedback emails generally:

  • Come from a verifiable company domain.
  • Avoid urgent or threatening language.
  • Offer clear unsubscribe options.
  • Never request personal or financial data.

If any element feels wrong—such as odd spelling, pressure to click, or unfamiliar links—delete the message immediately. When in doubt, go directly to the company’s official website instead of following links from the email.

Final Thoughts

This type of message from Treated looks consistent with authentic survey invitations: polite tone, transparent purpose, and traceable company information. Still, the safest approach is always to verify the sender before acting. Careful checking takes only a minute and can protect your personal information while allowing you to give genuine feedback when you choose.

Sources

Published by Leonardo Tomás Cardillo

https://www.linkedin.com/in/leonardocardillo

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