My Diary – Leonardo Cardillo

Key Findings

The support ticket numbered 414871 concerned a fine received on 17 August 2025 at 07:56 on the N218 Groene Kruisweg near Heenvliet (Gemeente Nissewaard). The fine amounted to €66 issued by CJIB. The issue raised was that the Flitsmeister application did not provide a speed camera warning despite the radar being active. The affected individual stated that the application was updated, and GPS/data were active at the time. The license plate involved was anonymized here. Flitsmeister Support, represented by Samenda van Flitsmeister, acknowledged the message on 12 September 2025, apologized for the late response, and confirmed that several speed cameras are currently visible in their system on that road. They expressed regret about the fine but explained they could not retrospectively determine why no warning had been issued.

Confirmed Facts

1. On 26 August 2025, a message was sent to Flitsmeister Support reporting that on 17 August 2025 at 07:56 a traffic fine of €66 had been issued by CJIB on the N218 Groene Kruisweg near Heenvliet in Gemeente Nissewaard. The fine occurred despite the radar being active and the Flitsmeister application being updated with GPS/data enabled.
2. The details provided included anonymized license plate information, the exact date and time of the fine, the location specified as N218 Groene Kruisweg near Heenvliet, and two attached screenshots as supporting evidence. The purpose of the request was to understand why the app did not alert about the speed camera and whether the radar would be corrected in the system.
3. On 27 August 2025, a follow-up inquiry asked for an update on the status of ticket #414871, again specifying the road and the issue with the missing speed camera alert. The message was signed with the full name of the affected individual, which is anonymized here.
4. On 12 September 2025, Samenda van Flitsmeister responded to ticket #414871. The reply apologized for the delayed response, expressed regret about the fine, and stated that it was difficult to determine retroactively why a warning had not been given. It was confirmed that several speed cameras were visible on that road in the system at that moment, but no additional technical details could be provided. The response concluded with an offer to assist with any further questions and a weekend greeting.
5. The correspondence shows that Flitsmeister acknowledged the ticket and confirmed the existence of speed cameras in their system for the relevant road, but no explanation or rectification of the specific incident was provided.

Sources

• https://flitsmeister.nl

Key Findings

An email communication confirmed the creation of an account in Sygic GPS Navigation associated with a specific Yahoo address. The message welcomed the new account holder, outlined the scale of the application’s user base, and explained the possibility of receiving commercial communications. It provided links for support, premium subscription, and a full feature list. The company’s physical address and privacy contact email were disclosed. The possibility of opting out from marketing communications was highlighted, and additional recommendations included verifying sender authenticity, managing email filters, and considering account security measures if the registration was not intentional.

Confirmed Facts

1. An account was created in Sygic GPS Navigation, and the associated email address was identified as a Yahoo domain. The communication stated that the application is used by more than 200 million users worldwide. The message explicitly welcomed the recipient as a new member of this user base.
2. The email explained that Sygic a. s. occasionally sends commercial communications regarding products and services similar to those already in use. It also included a specific option to opt out of receiving these communications, labeled as “No recibir comunicaciones comerciales,” thereby giving the account holder control over marketing contact.
3. Links were provided to several resources: Contactar con soporte (contact support), Suscripción Premium+ (Premium+ subscription), and a Lista de todas las funciones (list of all features). These links were presented as useful tools for navigating services, obtaining customer assistance, and exploring advanced features of the platform.
4. The email contained administrative and legal information, including the sender’s company details: Sygic a. s., located at Twin City C, Mlynské Nivy 16, 821 09 Bratislava, Slovakia. The company ID was stated as 35892030. A privacy contact email was listed as privacy@sygic.com. A cancellation option for the mailing list subscription was also offered.
5. Guidance was provided on verifying the authenticity of emails by checking that the sender address originated from @sygic.com. Additional recommendations included creating filters in Yahoo Mail to manage or block further communications if desired. Such filters can be set by navigating through Yahoo Mail settings and specifying conditions related to the sender domain.
6. If the account creation was unintentional, the recommendation was to change the password for both Sygic and the associated email account if reused elsewhere. It was further suggested to contact Sygic support to request deletion of the account or verification of its legitimacy. These steps were presented as preventive measures to safeguard personal security.

Sources

No external sources were referenced. The information derives entirely from the content of the Sygic GPS Navigation email.

Key Findings

Google LLC announced that the subscription price of “YouTube (YouTube Premium)” in Mexican pesos will rise from $139.00 MXN to $159.00 MXN per month beginning on May 30, 2025. The subscription will continue to be billed automatically to the payment method provided unless the subscriber cancels. Google Play’s Terms of Service authorize future adjustments. Subscribers can manage renewal and review upcoming charges in the Subscriptions section of Google Play. The notice additionally cited Google Play’s order history, refund policy, Terms of Service, the Google LLC headquarters address, and the Google Play Help Center.

Confirmed Facts

1. Google LLC announced that starting May 30, 2025, the monthly cost of “YouTube (YouTube Premium)” will increase. The adjustment applies specifically in Mexican pesos, with the rate rising from $139.00 MXN to $159.00 MXN per month.
2. The notification specified that the new subscription cost will be charged automatically, along with any applicable taxes, to the subscriber’s designated payment method. This automatic billing will continue until cancellation by the subscriber.
3. The document clarified that subscription fees may change again in the future as stipulated by the Google Play Terms of Service. This clause allows Google LLC to modify pricing according to the contractual framework.
4. Subscribers were reminded that they can cancel the subscription renewal at any moment. Additionally, upcoming charges can be reviewed in the Subscriptions section within Google Play.
5. The communication provided references to service resources, including Google Play order history, the refund policy, and the Google Play Terms of Service. These resources inform subscribers of their rights and obligations regarding payments and cancellations.
6. The corporate address of Google LLC was listed as 1600 Amphitheatre Parkway, Mountain View, CA 94043. This location serves as the headquarters of Google LLC.
7. The notice explicitly stated that the email should not be replied to, since the sending address cannot accept responses. Instead, subscribers were directed to seek assistance through the Google Play Help Center.

Key Findings

Apotheek De Akkers issued a confirmation for enrollment in its service Automatisch laten herhalen, also described as herhaalservice. The notification indicated that the pharmacy will process the registrant’s information and will provide alerts when medication is ready for collection. The communication was sent from apotheek@gcdeakkers.nl. The herhaalservice itself represents a Dutch pharmacy practice whereby prescriptions for long-term treatments are renewed automatically in coordination with the prescribing physician.

Confirmed Facts

1. Apotheek De Akkers confirmed an application to its service titled Automatisch laten herhalen. The message expressed thanks for the registration, stated that the details would be processed, and promised that future messages would announce when medication was prepared. The recipient’s identity has been anonymized in this account.
2. The notification guaranteed that alerts would now be issued automatically each time the prescription was ready for pickup. This reveals an integration of automation into pharmacy workflows, designed to reduce the need for manual requests.
3. The original communication was written in Dutch. It included the phrase “Hartelijk dank voor het doorgeven van je aanvraag voor de herhaalservice,” which translates as “Thank you very much for submitting your application for the repeat service.” It also included “Je ontvangt vanaf nu een bericht zodra je medicatie klaarstaat,” which translates as “From now on you will receive a message as soon as your medication is ready.”
4. The message originated from apotheek@gcdeakkers.nl, a domain connected to gcdeakkers.nl, directly linked to Apotheek De Akkers. The structure of the message indicated that it was an automatically generated confirmation.
5. The herhaalservice in Dutch pharmacies is a system for automatic prescription renewal. The pharmacy coordinates with the patient’s physician to ensure that chronic medication is dispensed at regular intervals without requiring the patient to request each new prescription.
6. This service is limited to long-term, stable treatments and requires the physician’s approval for continuation. It excludes short-term medications or treatments undergoing adjustments. Patients receive notifications, typically by email, SMS, or dedicated applications, once their medication is ready for collection.
7. Benefits of the herhaalservice include saving time for patients, preventing interruptions in treatment, and reducing administrative workload for healthcare providers. Dutch pharmacies, including Apotheek De Akkers, actively employ this system under the term herhaalservice to streamline chronic medication management.

Sources

• apotheek@gcdeakkers.nl

Key Findings

Outlier, also referred to as Outlier AI, operates as a platform owned by Scale AI that links subject-matter experts with artificial intelligence companies to provide human feedback for training large language models and other generative AI systems. The platform promotes flexible, project-based work for independent contractors, often requiring academic qualifications at the undergraduate or graduate level. Onboarding involves account setup, skill screenings, and identity verification. Payments are processed weekly and vary by project complexity, expertise, and geography. A specific onboarding email from the Outlier Team invited recipients to a live Q&A webinar, explaining the process of completing Persona, offering tips for platform success, and directing them to a scheduling link. That communication also contained the Outlier privacy policy link, a contact email for privacy questions, a San Francisco mailing address, and unsubscribe options.

Confirmed Facts

1. Outlier (also: Outlier AI) is operated by Scale AI. It connects experts with artificial intelligence companies to provide human input that improves the performance of large language models and generative AI. The work may include prompt generation, ranking AI outputs, or improving AI responses.
2. Contributors on Outlier are classified as independent contractors. They are not bound to specific working hours and may select when and where to complete projects. Project lengths vary, and upon completing one, additional opportunities may become available.
3. Onboarding to Outlier typically requires 30 to 90 minutes. Steps include creating an account, indicating areas of expertise, completing screenings, and verifying identity. In addition to general onboarding, project-specific onboarding may be required.
4. Qualifications sought by Outlier projects include undergraduate-level expertise, with preference for graduate students, master’s degree holders, or PhD candidates or graduates. Strong English communication skills are usually expected.
5. Payment to contributors is processed weekly on Tuesdays for the previous week’s work. Methods include PayPal and bank transfer. Rates vary depending on task complexity, required knowledge, and location of the contributor. Each task or project displays its compensation before commencement.
6. A specific onboarding email issued by “The Outlier Team” emphasized support for completing onboarding. It promoted a live interactive Q&A webinar to guide recipients through the process and to address questions.
7. The email detailed two intended learning outcomes of the webinar: efficient completion of Persona and acquisition of tips for success on the Outlier platform. It instructed recipients to select a convenient time through an embedded link.
8. The same email referred readers to Outlier’s privacy policy at https://outlier.ai/legal/privacy-policy. It provided a contact address of privacy@outlier.ai and a mailing address at Attn: Privacy, 650 Townsend, San Francisco, CA 94103.
9. Unsubscribe options were included in the communication, with the wording “Unsubscribe” and “Unsubscribe Preferences.” These links offered ways to opt out of further messages or adjust preferences.

Sources

https://outlier.ai/legal/privacy-policy
https://outlier.ai/faq?utm_source=chatgpt.com
https://outlier.ai/about-us?utm_source=chatgpt.com
https://www.reddit.com/r/WFHJobs/comments/1by5pw8/outlierai_legit/?utm_source=chatgpt.com
https://www.linkedin.com/company/try-outlier?utm_source=chatgpt.com

Key Findings

In June 2025, religious and meteorological events coincided in Buenos Aires Province, Argentina. A Catholic procession in Pigüé connected to the Feast of Corpus Christi occurred on 21 June, the day before the liturgical solemnity. At the same time, Bahía Blanca and Punta Alta faced severe weather, with alerts forecasting wind gusts of 80–100 km/h and rain. Local authorities suspended outdoor activities to protect residents. Snow was reported in Sierra de la Ventana, and Bahía Blanca observed isolated flakes, while Punta Alta recorded only rain and weak precipitation. Digital circulation included a La Nueva article and multiple posts on Facebook, Instagram, and YouTube, reflecting a dual dissemination of religious devotion and weather alerts.

Confirmed Facts

1. Tía Blanca reported a Catholic procession in Pigüé in June 2025, explicitly linked to the Feast of Corpus Christi. Corpus Christi in 2025 fell on Sunday, 22 June, with Pigüé hosting its procession on Saturday, 21 June. The Coronilla de Misericordia was mentioned in relation to local Catholic devotion, situating the procession within the town’s active parish life. The event occurred in the temporal proximity of regional adverse weather.
2. Bahía Blanca was under an orange meteorological alert during the weekend of 21–22 June 2025. Forecasts published by La Nueva reported wind gusts approaching 100 km/h accompanied by rain. The severity of these predictions prompted official recommendations for precautionary measures. Authorities in Bahía Blanca suspended outdoor activities, underscoring the seriousness of the hazard.
3. Punta Alta simultaneously faced orange and yellow alerts, with municipal authorities suspending sports and recreational events and closing public spaces. Forecasts cited heavy winds, rain, and potential for sleet or snowflakes. While precipitation was observed, Punta Alta did not experience a consolidated snowfall. Nearby Bajo Hondo registered sleet, and Sierra de la Ventana reported measurable snow.
4. Snowfall was confirmed in Sierra de la Ventana, and Bahía Blanca experienced isolated snowflakes on 22 June 2025. In contrast, Punta Alta recorded primarily rain and light precipitation. This distribution illustrates localized variability across the region, with some towns directly affected by snow and others experiencing milder outcomes despite shared alert status.
5. Quantitative forecasts consistently described wind gusts in the range of 80–90 km/h, with sources characterizing them as nearly 100 km/h. These figures underscored the hazardous nature of the storm system. Alerts remained active into 23 June, transitioning from orange to yellow as conditions gradually moderated. Preventive policies reflected the seriousness of the warnings.
6. Shared digital media included an article from La Nueva, several Facebook links, an Instagram post, and a YouTube video. Some posts originated from parish or church-affiliated pages, while others circulated through communal or regional media sources. Together, these channels spread both devotional content and meteorological alerts, demonstrating the interplay between faith-based communication and public safety information.

Sources

https://www.lanueva.com/nota/2025-6-21-8-1-0-alerta-naranja-en-bahia-se-esperan-rafagas-de-casi-100-km-h-y-lluvias-durante-el-domingo
https://www.facebook.com/share/v/165EMVX1GE/
https://www.facebook.com/share/v/1AxPX4KvKm/
https://www.facebook.com/share/p/172UFcy8zQ/
https://www.facebook.com/share/v/19jWYz3V8V/
https://www.facebook.com/share/v/1CAMZX8bFp/
https://www.facebook.com/share/v/1FPx894W8v/
https://www.facebook.com/share/v/16TQsnCuDB/
https://www.instagram.com/p/C7e7wQcvhVs/?utm_source=chatgpt.com
https://www.youtube.com/watch?v=u6wcWmiF4OI&utm_source=chatgpt.com
https://www.facebook.com/100025354417757/posts/este-domingo-la-comunidad-cat%C3%B3lica-celebra-la-solemnidad-del-sant%C3%ADsimo-cuerpo-y-/1825303471658116/?utm_source=chatgpt.com

Key Findings

Recent media reports have claimed that a “pueblo antiguo” (ancient settlement) was detected beneath Antarctic glaciers, described as the “hallazgo del siglo” (discovery of the century). These reports reference radar studies, alleged architectural remains, and the leadership of glaciologist Christine Dow. Verified scientific publications confirm the existence of ancient subglacial landscapes, valleys, and hydrological systems under the Antarctic ice sheet, but there is no evidence of human settlements. Independent fact-checking organizations have labeled claims of Antarctic civilizations as false or unverified. The discrepancy between geophysical research and sensational claims constitutes the central controversy.

Confirmed Facts

1. On 11 September 2025, a Spanish-language report described the detection of an “ancient settlement” beneath Antarctic glaciers. It highlighted radar studies that revealed subglacial structures, canals of freshwater, and organized valleys, attributing leadership of the project to Christine Dow. The article emphasized the unprecedented nature of this alleged finding and linked it to global climate change–driven ice retreat.
2. The same report outlined three main tasks for researchers: dating the materials, validating whether the identified structures served as dwellings or communal spaces, and reconstructing how this civilization might have lived in extreme conditions. These steps were presented as the scientific program following the supposed discovery.
3. Climate change was described as both destructive and revelatory. The report claimed that melting glaciers exposed hidden features, while simultaneously warning of sea-level rise and other negative global consequences. The narrative tied environmental changes directly to the uncovering of potential archaeological evidence.
4. Multiple reputable scientific sources confirm that Antarctica contains hidden landscapes, including valleys, hills, and ancient river systems preserved under thick ice for millions of years. These were detected using radar sounding and other geophysical methods. Such features are natural and not connected to human activity.
5. Christine Dow, identified in the media, is a glaciologist associated with research into Antarctic subglacial hydrology and ice dynamics. Her work involves mapping water networks beneath the ice and assessing their impact on glacier stability. None of her published research confirms evidence of human settlements under Antarctic ice.

Disputed or Uncertain

1. The claim that radar revealed “architectural remains” or a “pueblo antiguo” beneath Antarctic glaciers is unverified. No peer-reviewed studies or academic announcements confirm archaeological structures under the ice. Fact-checking organizations, including France24, have explicitly debunked viral images and claims of Antarctic civilizations.
2. Assertions that Christine Dow personally confirmed or announced a human settlement under Antarctic ice are disputed. Verified records show her involvement in hydrological mapping, not archaeology. The use of her name in sensational reports may misrepresent her research.
3. The idea that ancient human societies lived in Antarctica before complete ice coverage conflicts with established timelines of human migration and environmental history. The Antarctic continent has been glaciated for millions of years, long before Homo sapiens emerged.
4. The Spanish-language article that circulated did not cite scientific journals, official expedition reports, or data repositories. The absence of such corroboration casts strong doubt on the veracity of its claims.
5. While natural subglacial valleys and channels may superficially resemble human-made features, experts caution against pareidolia and misinterpretation. Such misreadings often fuel conspiracy theories and pseudoscientific narratives.

Open Questions

• What specific radar datasets or expeditions were referenced in the Spanish-language article claiming the “hallazgo del siglo”?
• How and why was Christine Dow’s name connected to these reports, and has she issued clarifications?
• Could natural subglacial formations have been misinterpreted as “architectural structures” in non-specialist reporting?
• Are there any ongoing archaeological projects in Antarctica with official approval under the Antarctic Treaty framework?

Sources

• https://www.cbsnews.com/news/hidden-landscape-frozen-in-time-antarctic-ice-millions-years/?utm_source=chatgpt.com
• https://en.wikipedia.org/wiki/Lake_Vostok?utm_source=chatgpt.com
• https://www.discovermagazine.com/did-an-ancient-civilization-ever-live-in-antarctica-45779?utm_source=chatgpt.com
• https://www.france24.com/en/tv-shows/truth-or-fake/20230113-no-these-photos-don-t-prove-there-s-an-ancient-antarctic-civilization?utm_source=chatgpt.com

Key Findings

• 3I/ATLAS (also: C/2025 N1) is the third confirmed interstellar object, discovered on 1 July 2025 by the ATLAS–CHL station in Chile. NASA and ESA both describe it as a natural comet with no threat to Earth.
• Its perihelion is expected on 29–30 October 2025 (~1.4 AU from the Sun), with the closest approach to Earth on 19 December 2025 (~1.8 AU).
• Gemini South in Chile imaged the comet on 27 August 2025, capturing its growing tail and coma as it activated near the Sun.
• Viral Spanish-language posts allege a Morse-like coded signal decoded by AI, including a message that “we are on our way,” and claim contact with world leaders; these claims lack scientific confirmation.
• Avi Loeb has suggested a potential artificial origin, but NASA scientists and most astronomers emphasize that 3I/ATLAS behaves like a typical comet.
• Observations note possible CO₂ and CN emissions, and a greenish hue attributed to molecular processes, but the dominant chemical drivers remain under study.

Confirmed Facts

1. 3I/ATLAS (C/2025 N1) was identified as an interstellar comet on 1 July 2025 by the ATLAS–CHL station in Río Hurtado, Chile. It is the third recognized interstellar object after 1I/ʻOumuamua and 2I/Borisov. Its hyperbolic trajectory confirms an extrasolar origin. NASA and ESA highlight its scientific interest while emphasizing that its orbit poses no danger to Earth.
2. Orbital details are well defined: perihelion is expected on 29–30 October 2025 at about 1.4 astronomical units (AU) from the Sun. The closest approach to Earth will occur on 19 December 2025 at ~1.8 AU, equal to ~270 million kilometers. These figures confirm that 3I/ATLAS will not collide with Earth and will remain at a safe distance.
3. Gemini South, the 8.1-meter telescope of the International Gemini Observatory on Cerro Pachón, Chile, obtained high-resolution images of 3I/ATLAS on 27 August 2025. These images revealed a developing tail and bright coma, indicating solar-driven activity. The campaign included collaborations between Chilean scientists, NOIRLab, and students, providing both scientific and educational value.
4. Spectroscopic and photometric studies report CO₂ and CN activity in the comet’s coma, consistent with volatile sublimation. Some observations show a greenish coloration, which is often linked to molecules such as C₂ or CN. However, ongoing work aims to establish which molecules dominate the color features in 3I/ATLAS.
5. NASA, ESA, and mainstream scientific institutions affirm that 3I/ATLAS is a natural comet with no threat to Earth. Coverage in respected outlets emphasizes its importance for comparative studies of interstellar and solar system comets, and its safe passage through the inner solar system.
6. Reports in social media, including Facebook, Instagram, X, and YouTube, circulate a Spanish-language narrative claiming that Chilean scientists intercepted a Morse-like transmission from 3I/ATLAS. The alleged decoded AI message stated “Vamos en camino. Los hemos estado observando. No tengan miedo, pronto estaremos allí.” The viral texts also claim that the comet is already in contact with world leaders.

Disputed or Uncertain

1. Allegations of a Morse-like coded signal and AI-decoded message: No evidence from NASA, ESA, Gemini South, or peer-reviewed literature confirms such a transmission. The claims are based on viral social media posts and fringe sites without verifiable scientific data.
2. Assertions of secret communication with world leaders: These appear only in viral narratives and lack any supporting documentation. No credible source validates the notion of diplomatic or covert contact linked to 3I/ATLAS.
3. Artificial origin hypothesis: Avi Loeb has publicly speculated that 3I/ATLAS could have an artificial origin, echoing debates around 1I/ʻOumuamua. NASA scientists and most of the astronomical community dispute this interpretation, arguing the object’s activity and appearance fit natural cometary physics.
4. Composition and color drivers: Reports mention green hues possibly due to molecules such as C₂ or CN, but spectroscopic confirmation remains incomplete. The balance between different volatiles (e.g., CO₂, CN, C₂) is not yet resolved.
5. Physical dimensions and reflective properties: Size, albedo, and other detailed parameters are still under refinement. Current values vary across early estimates, and further data from observatories will clarify these characteristics after perihelion.

Open Questions

• Which molecules definitively dominate the green coloration in 3I/ATLAS?
• What are the most accurate estimates of the nucleus size and albedo?
• How will coordinated JWST, Hubble, and SPHEREx campaigns refine compositional analysis?
• How do 3I/ATLAS’s properties compare with those of 2I/Borisov and long-period solar system comets?
• Will perihelion observations provide stronger evidence against or in favor of artificial-origin claims?

Sources

https://science.nasa.gov/solar-system/comets/3i-atlas/ https://www.esa.int/Science_Exploration/Space_Science/Comet_3I_ATLAS_frequently_asked_questions https://astro.vanbuitenen.nl/comet/3I https://theskylive.com/c2025n1-info https://noirlab.edu/public/news/noirlab2525/ https://www.space.com/astronomy/scientists-capture-interstellar-invader-comet-3i-atlas-growing-a-tail-this-image-is-both-a-scientific-milestone-and-a-source-of-wonder-photo-video https://www.skyatnightmagazine.com/news/3i-atlas-gemini-south https://www.space.com/astronomy/comets/spherex-spots-carbon-dioxide-coma-around-comet-3i-atlas https://www.livescience.com/space/comets/interstellar-comet-3i-atlas-could-be-turning-bright-green-surprising-new-photos-reveal https://www.theguardian.com/science/2025/sep/11/interstellar-comet-nasa-alien-made https://avi-loeb.medium.com/should-we-message-3i-atlas-43455e323f69 https://avi-loeb.medium.com/the-sunward-glow-in-the-hubble-image-of-3i-atlas-is-ten-times-longer-than-it-is-wide-3a5cff257a94 https://www.facebook.com/groups/890332732083288/posts/1497350741381481/ https://www.instagram.com/p/DObplofkqZS/ https://x.com/jeancarloz73/status/1966002142176551322 https://thepeoplesvoice.tv/mysterious-coded-message-from-interstellar-object-3i-atlas-stuns-chilean-scientists/ https://ciencia.nasa.gov/sistema-solar/cometa-3i-atlas/

Key Findings

The round trip flight reservation under code KFHD1 was fully executed. The outbound flight occurred on 23 December 2024 from Madrid to Ciudad de México, and the return flight occurred on 3 January 2025 from Ciudad de México to Madrid. Both flights were operated by Iberia Líneas Aéreas de España S.A. in Economy class. The booking conditions included restrictions on refunds, a €150 change penalty, and a carry-on baggage allowance. The total cost of the reservation was €1,182.70, paid via bank transfer. Additional services and offers such as Iberia Plus enrollment, hotel reservations, and visa support were presented at the time of booking.

Confirmed Facts

1. The reservation with Iberia Líneas Aéreas de España S.A. was issued under the code KFHD1 for an adult passenger. The flights were scheduled and have already taken place. No seat selection was recorded at the time of booking. The option to link a loyalty card such as Iberia Plus was offered but not confirmed.
2. The outbound flight, IB0307, departed Madrid (MAD) Terminal 4S on Monday 23 December 2024 at 13:20 and arrived in Ciudad de México (MEX) Terminal 1 at 18:40 the same day. The flight duration was approximately 12 hours and 20 minutes. The service was booked in Economy class.
3. The return flight, IB0312, departed Ciudad de México (MEX) Terminal 1 on Friday 3 January 2025 at 00:05 and arrived in Madrid (MAD) Terminal 4S at 17:05 the same day. The flight duration was approximately 10 hours. The booking indicated Economy class travel.
4. The baggage allowance at the time of booking included one cabin bag up to 10 kg (56 × 40 × 25 cm) and one personal accessory. Checked baggage required additional payment. The allowance applied under oneworld conditions for flights operated by member airlines.
5. The change and refund policy stated that modifications were permitted at any time with a €150 penalty, except in cases of no-show. Refunds for individual flight segments were not allowed under this fare.
6. The fare breakdown was €780.00 in base fare and €402.70 in taxes, totaling €1,182.70. The payment method was a bank transfer. The passenger’s identifying details and email address are anonymized here. Enrollment in Iberia Plus was presented as a possibility to earn 7,385 Avios.
7. The confirmation message also contained promotional offers for hotels, ground transport, and visa services via iVisa, as well as a WhatsApp contact service. Iberia included a reminder to check entry requirements for Mexico and provided corporate details, including its address in Madrid at Calle Martínez Villergas, 49.

Disputed or Uncertain

1. It remains unknown whether the passenger registered for Iberia Plus or received the 7,385 Avios associated with the booking. The confirmation only noted the potential benefit.
2. The precise cost of checked baggage remains unspecified, as the communication indicated only that additional charges applied.
3. It is uncertain whether the passenger selected specific seats later in the booking process or at the airport, as no record was included in the confirmation.
4. While the change penalty was specified as €150, it was not clarified whether this applied per flight segment, per passenger, or per booking, leaving potential ambiguity in policy enforcement.
5. The exact documentation requirements for travel to Mexico in December 2024 were not detailed. The message only referred to a link for updated information, leaving the actual obligations at the time unconfirmed.

Open Questions

• Did the passenger ultimately earn or redeem Avios through Iberia Plus for this itinerary?
• What exact baggage fees, if any, were applied during the journey?
• Were specific seats chosen before departure, and if so, under what conditions?
• How was the €150 change penalty applied in practice under this booking category?
• What specific documentation was required for entry into Mexico in December 2024?

Sources

• http://www.iberia.com

Key Findings

The case involved inquiries about Google account country settings and their effects on applications and data. Malcolm, a Google Play support representative, confirmed that changing the country in one Google account does not affect other accounts. The customer wanted to set one account to the Netherlands while preserving Mexican apps in other accounts. Verification and authentication of the account were conducted before providing assistance. The interaction ended with confirmation that country changes apply only once per year and remain limited to the selected account. The customer later confirmed successful receipt of the emailed copy of the case.

Confirmed Facts

1. On 10 November at 6:07 a.m. Pacific Time, the case identified as 3-7421000038123 was opened. Malcolm and the customer joined the session. Malcolm explained that the case ID should be referenced for future contact and informed that the session would stay open for 24 hours after the last message.
2. Malcolm introduced himself as part of Google Play Customer Support and confirmed whether he was speaking with the customer, initially citing a masked email address. The customer responded with another email address, both of which have been anonymized.
3. To proceed, Malcolm initiated authentication by sending a prompt to a device, requesting confirmation. The customer completed the process, and Malcolm acknowledged successful authentication of the account.
4. Malcolm identified that the question concerned changing a Google account’s country while retaining data in another account. He stated that a country setting can only be changed once per year and emphasized that other accounts would remain unaffected if one account changes its profile country.
5. The customer sought confirmation that if one account is set to the Netherlands, other accounts configured for Mexico would retain access to Mexican applications. Malcolm reassured him that other accounts would not be altered unless changed personally and that no automatic changes exist.
6. The customer clarified whether it would be possible to download apps in the Netherlands with the Netherlands-based account and, upon returning to Mexico within two weeks, continue using Mexican apps on accounts configured there. Malcolm confirmed that this scenario was correct.
7. The session concluded with the customer requesting a copy of the exchange. Malcolm affirmed that a copy would be sent by email. He invited participation in a survey and provided the link https://support.google.com/googleplay/contact/survey_transactional_short?ctx=chat&caseid=ABp5YsQ4BlaO-4vyPcP_Cn1K0VfBC9pS3MknU34K72qUsxnaNk4QkUfKRLU=. Malcolm expressed appreciation, ended the interaction, and left.
8. It has been established that the customer successfully received the emailed copy of the case after the session ended.

Disputed or Uncertain

1. The exact timing of the customer’s potential return to Mexico was indicated as “in, say, two weeks,” making the period approximate rather than certain.
2. It was confirmed that one account change does not affect others, but potential future exceptions or undocumented policies remain unverified beyond Malcolm’s statements.
3. The exact ownership and details of the anonymized email addresses remain uncertain.
4. The internal mechanism by which Google enforces the “once per year” country change limit was not explained in technical detail.

Open Questions

• What technical enforcement prevents multiple country changes within a year?
• Are there any edge cases where Google might apply cross-account effects despite assurances?

Sources

• https://support.google.com/googleplay/contact/survey_transactional_short?ctx=chat&caseid=ABp5YsQ4BlaO-4vyPcP_Cn1K0VfBC9pS3MknU34K72qUsxnaNk4QkUfKRLU=